We hope that you are happy with your order. However, on occasion you may wish to return an item or order as you have changed your mind, or if you have found an item to be faulty or not as you expected.
If this is the case, please do inform us as soon as possible once you have received your delivery, by contacting our Customer Services team on – firstname.lastname@example.org
Plants, plugs, seeds and bulbs may not be applicable for returns, please contact our Customer Service team as soon as possible so we can work with you on the best course of action. Made-to-measure pond liners are also non-returnable, unless faulty.
Unfortunately, we will only be able to reimburse you for postal charges if you have been sent a faulty or incorrect item.
All returns must be received and processed within 28 days of your order being received.
At present, we are unfortunately unable to accept orders for delivery to Northern Ireland, due to the new customs and plant health controls in place. We are working on this and will update shortly.
We will do our best to process your order as soon as possible. Our specialist suppliers are located in different areas of the Country and therefore your orders could arrive in separate packages.
We will keep our stock levels as up-to date as possible, however depending on the time of year, there may be a delay in the dispatch of your order if the product is not yet available.
Plants, Bulbs & Seeds
Plants & Bulbs – currently working to a dispatch time of 10-14 working days from date of order
Seeds – currently working to a dispatch time of 4 working days from date of order
Wildlife Supplies & Shelters – please allow up to 5 working days for bird seed and related items, or up to 14 days for wildlife shelter deliveries
Additionally, please be aware of seasonal despatch dates for products:
Pond plants are normally sent between May and September (inclusive)
Autumn planting bulbs are normally sent between mid-August and December (inclusive)
Spring planting bulbs are normally sent between January and April (inclusive)
Bareroot Hedging is normally sent between mid-November and March (inclusive)
Ponds & Accessories
Please allow up to 7 working days for delivery of pond liners and fleeces
All prices include VAT at the current rate where applicable.
All payments will be processed at the time of order. Estimated delivery times are shown on individual product pages throughout the site or as detailed in our Delivery guide. If your order contains multiple types of products, it may well arrive in separate packages at different times. We will do our best to advise you of despatch times after an order is placed.
Please see as follows for our accepted payment methods:
- Credit or Debit card – Visa, Mastercard or Maestro. Unfortunately, we cannot accept payment by American Express.
- There is no additional charge for using a credit card.
- Payments will be processed via our secure payment gateway provider – Stripe.
- Stripe use digital signatures and strong levels of encryption to ensure all sensitive information is protected throughout every transaction.
- Online gift voucher – these can be redeemed against all products online – except where stated otherwise. Enter your unique – one time use – voucher code at time of check-out.