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FAQ

Brexit Notice

It is no secret that Brexit has had an impact on plant supplies and this is for many reasons.  


As the HTA and Director of British Garden Centres has stated “It’s the biggest year for demand in the industry’s history, without a doubt, combined with the most complicated supply issues ever,”  “I’ve been working in garden centres for 35 years. I’m born and bred into it. And this is, without a doubt, the most challenging supply year that we’ve ever seen Delphiniums, Lupins and other hardy perennials are hard to come by. Roses, fruit trees and house plants are in short supply. As for garden furniture, and equipment, if you think you can walk into a garden centre today and buy whatever you desire, think again.


According to the Guardian “garden retailers across the UK are facing a “perfect storm” of Brexit and the pandemic, according to the Horticultural Trades Association (HTA). Demand is two to three times higher than normal, thanks to the extra three million people who have taken up gardening during the lockdown.  Meanwhile, supply has fallen by around 50% over the past year.  British garden wholesalers, already hit hard by global supply chain issues, social distancing measures and a shortage of migrant workers, are now battling with new red tape around plant imports from the EU”.  Throw in Brexit-related congestion at British ports and a giant container ship blocking the Suez canal and you end up with a shortage of plants and patio furniture – and a lot of disappointed gardeners.”

To see the full article please see this link:  All is not rosy for UK gardens as Brexit hits supplies and Covid hikes demand | Gardens | The Guardian

Whilst the majority of our plants are British grown, we do ask you to bear with us during these unprecedented times and be assured that we, and our suppliers, are doing out utmost to bring items to you as speedily as possible.

Many thanks,

All of us at Wild Your Garden

RETURNS, REFUNDS AND EXCHANGES POLICY

We hope that you are happy with your order.  However, on occasion you may wish to return an item or order as you have changed your mind, or if you have found an item to be faulty or not as you expected.

If this is the case, please do inform us as soon as possible once you have received your delivery, by contacting our Customer Services team on – enquiries@wildyourgarden.com 

Plants, plugs, seeds and bulbs may not be applicable for returns, please contact our Customer Service team as soon as possible so we can work with you on the best course of action.  Made-to-measure pond liners are also non-returnable, unless faulty.

Unfortunately, we will only be able to reimburse you for postal charges if you have been sent a faulty or incorrect item.

All returns must be received and processed within 28 days of your order being received.

DELIVERY

At present, we are unfortunately unable to accept orders for delivery to Northern Ireland, due to the new customs and plant health controls in place.  We are working on this and will update shortly.

We will do our best to process your order as soon as possible.  Our specialist suppliers are located in different areas of the Country and therefore your orders could arrive in separate packages.

We will keep our stock levels as up-to date as possible, however depending on the time of year, there may be a delay in the dispatch of your order if the product is not yet available.

Plants, Bulbs & Seeds

Plants & Bulbs – currently working to a dispatch time of 10-14 working days from date of order

Seeds – currently working to a dispatch time of 4 working days from date of order

Wildlife Supplies & Shelters – please allow up to 5 working days for bird seed and related items, or up to 14 days for wildlife shelter deliveries

Additionally, please be aware of seasonal despatch dates for products:

Pond plants are normally sent between May and September (inclusive)
Autumn planting bulbs are normally sent between mid-August and December (inclusive)
Spring planting bulbs are normally sent between January and April (inclusive)
Bareroot Hedging is normally sent between mid-November and March (inclusive)

Ponds & Accessories 

Please allow up to 7 working days for delivery of pond liners and fleeces

PAYMENTS

All prices include VAT at the current rate where applicable.

All payments will be processed at the time of order.  Estimated delivery times are shown on individual product pages throughout the site or as detailed in our Delivery guide.  If your order contains multiple types of products, it may well arrive in separate packages at different times.  We will do our best to advise you of despatch times after an order is placed.

Please see as follows for our accepted payment methods:

  • Credit or Debit card – Visa, Mastercard or Maestro.  Unfortunately, we cannot accept payment by American Express.
  • There is no additional charge for using a credit card.  
  • Payments will be processed via our secure payment gateway provider – Stripe.
  • Stripe use digital signatures and strong levels of encryption to ensure all sensitive information is protected throughout every transaction.
  • Online gift voucher – these can be redeemed against all products online – except where stated otherwise.  Enter your unique – one time use – voucher code at time of check-out.
Peat Free Statement

Here at Wild Your Garden, we will continue to discuss this topic with our specialist suppliers at great length and in great depth. Whilst at present we are not in a position to claim “100% peat-free”, as we are not the growers, all suppliers are working towards this percentage – however, during our research, even peat-free compost sadly comes with some harm to the wider environment, the excessive amount of clean water used to clean the coconut fibre and the air miles that are needed to transport it worldwide, the composted green waste that can contain weed killers and so on.  However, we can confirm our products are pesticide and herbicide-free and no chemicals are used to treat “weed” species in the growing of these native plants. 

And of course, a wildlife-friendly garden means a balance in nature and no need for pesticides or indeed slug pellets – we agree wholeheartedly regarding the damage to peat bogs, hence our (and our suppliers) intention to find a product that is 100% friendly to the wider environment in its peat-free use, as soon as possible.  It’s a very big picture and realistically unless the entire human race act in a way akin to Jain Monks, we will always have an impact somewhere!  Rest assured we are actively doing our part and in our 16-year long mission to encourage everyone to the garden for wildlife, we hope to continue to mitigate so much loss for so many creatures that we ultimately rely on.

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CONTACT DETAILS

Email
enquiries@wildyourgarden.com


Telephone
01702 963024

OPENING HOURS

Customer Service Team available:

Monday – Friday – 09:30-16:30

Saturday & Sunday – Closed

Bank Holidays – Closed

Our Christmas opening hours are normal opening times on all dates except Bank Holidays when we will be closed.

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